Information and Forms

We realize that there is a lot of information you need to be aware of for your pets appointment. On this page you can find all of our important information, documents and forms that you can explore at your own pace. If you have any questions, don’t hesitate to contact us.

COVID 19

For everyone’s health and safety, we ask that all clients visiting the clinic read our COVID 19 Info Sheet here – COVID 19 Information

In addition, please note the following changes that are in place until further notice:

  • ŸClients are not allowed into the building at this time. Service will be provided curbside and all communications will be handled via telephone
  • The only payment type currently accepted is a credit card (Visa or MasterCard only; Visa Debit Cards do not work), which will be processed over the phone. If you do not have a credit card, cash will be accepted
  • Ÿ Clients are expected to respect physical distancing guidelines with other clients and our staff as much as possible as per public health recommendations

Surgery Appointments

To prepare for your pets appointment, you will need to review our Surgical Consent Form here – Surgical Consent Form

In additional, please note the following general information for all spay/neuter appointments at the clinic:

  • You will be provided with a specific drop off and pick up time for your pets surgery, either when you book the appointment or at your reminder call; late arrivals cannot be accommodated so please be sure that you are on time for your appointment
  • Your pet must FAST before the surgery – this means NO FOOD AFTER MIDNIGHT the night before (water is ok)
  • Before you arrive, ensure you cat is secure inside a kennel or box, and take harnesses and clothing off of your dog; collars are OK
  • When you arrive, remain in your vehicle and please call the front desk at 250-562-5556 (press 4) – a staff member will go through the verbal authorization for surgery, obtain credit card information for payment, and will give you instructions on how to hand off your pet safely
  • When you arrive in the afternoon for pick up, please remain in your vehicle and call 250-562-5556 (press 4) – A staff member will collect payment if necessary and explain how we will safely return your pet to you

Before you pick up your pet, please review the Surgical Aftercare Instructions here – Surgical Aftercare Instructions

A detailed take home package will be provided for each patient, which will include a copy of your invoice, the surgical and pain medication instructions, and an e-collar if you purchased one. Our staff members are happy to answer any questions you still have after reviewing your take home package.

Vaccine Appointments

To prepare for your pets appointment, please review our Health & Lifestyle Questionnaire here – Health & Lifestyle Questionnaire

In additional, please note the following general information for all vaccine appointments at the clinic:

  • You will be provided with a specific appointment time for your pets vaccines; late arrivals cannot be accommodated so please be sure that you are on time for your appointment
  • Before you arrive, ensure you cat is secure inside a kennel or box, and take harnesses and clothing off of your dog; collars are OK
  • When you arrive, remain in your vehicle and please call the front desk at 250-562-5556 (press 4) – a staff member will go through the health and lifestyle questionnaire, obtain credit card information for payment, and will give you instructions on how to hand off your pet safely.
  • Your pet’s appointment will only take about 10 minutes, so please do not leave the parking lot while you wait.  When the veterinarian is finished, your pet will be returned to you, along with a copy of the invoice, vaccine certificate, and exam report for your records.
  • At this time, the veterinarian will only be calling to discuss serious health issues with clients. Please refer to the exam report provided for details on any minor medical issues found during your pet’s exam or for answers to any questions you may have asked at the time you checked in.

 

 

 

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