New Bookings & Eligibility Criteria

Surgery bookings will be closing at 3pm Friday September 1st. Any requests submitted prior to this time will be accepted. Thank you for your patience during our technical difficulties – we were able to retrieve requests but due to the delay it may take us 3-4 business days to contact everyone. At this time, we do not have an expected date for future surgical bookings – please monitor this website for updates which will be posted as soon as information is available. Limited vaccine appointments are available by request but wait times are extended.

In addition, please note the following important information:

  • All requests for spay/neuter appointments must be made through the “Book an Appointment” feature on the main page of our website
  • We will not be accepting booking requests by phone or in-person.
  • Appointments will be booked on a first come first served basis until we reach capacity, at which time new bookings will close again.
  • If you need to cancel or reschedule your appointment and we are booked to capacity, you will need to wait until new requests are being accepted again to re-book.
  • There is no cancellation or wait list for surgical appointments.
  • Please note our Cancellation Policy

We thank you for your patience and understanding. Please note that the clinic has a zero tolerance policy for abusive language and behavior towards our staff, including via email. Rude and/or abusive correspondence in any form will be grounds for immediate termination. Eligibility requirements are based on current staffing levels as well as other factors, and may change at any time.

Eligibility Criteria – Surgery

The current eligibility requirements for new surgery bookings are as follows:

Dog Spays & Neuters

  • Must be an existing, current patient of the clinic – i.e. they have been examined by our veterinarian within the last 12 months*
  • Must be under 1 year of age at the time of surgery
  • At this time no new dog patients are being accepted for surgery
  • We do not perform surgery on dogs with heart murmurs or males that are have retained testicles (cryptorchid)

*Please note that puppies brought in to the clinic by their breeder for first exam and vaccinations, or puppies that have been re-homed to a new family are not considered current patients until they have been brought in for follow up vaccinations with their new owner to establish a valid Veterinary-Client-Patient-Relationship (VCPR)

Cat Spays and Neuters

  • Must be under 5 years of age at the time of surgery
  • Can be current or new patients – a prior exam and vaccinations are NOT required to book a cat for surgery
  • We do not perform surgery on cats with heart murmurs or males that are have retained testicles (cryptorchid)

Eligibility Criteria – Vaccinations

The current eligibility requirements for vaccination appointment bookings are as follows:

     Existing, Current Patients

  • Any patient that has an existing relationship with the clinic under the current owner can be booked as normal*
  • Wait times may be extended
  • Please note that we do not offer any services outside of vaccines & routine de-worming – our vet will recommend that you see a full service clinic if you have any other concerns about your pet

*Please note that patients brought in to the clinic by their breeder for first exam and vaccinations, or patients that have been re-homed to a new family are not considered current patients and will not be accepted unless they meet the criteria below for new patients.

     New Patients

  • No new dog patients are being accepted at this time, of any age
  • New cat patients are being accepted up to 5 years of age
  • Wait times may be extended
  • Please note that we do not offer any services outside of vaccines & routine de-worming – our vet will recommend that you see a full service clinic if you have any other concerns about your pet

     Breeder Appointments

  • At this time we are not accepting new breeder clients with litters of puppies or kittens to be vaccinated
  • Existing breeder clients may continue to submit requests for litter vaccinations
  • Please submit your request as soon as possible after a litter is born to increase the chance that your requested date/time is available